St Catharines ON Plumbers Near You

I recently required the services of a plumber using your place of business and had the extreme pleasure of dealing with Frances A. Not only was he courteous and professional, ... he took the time to fully explain what needed to be done. Once the work was done and completed he showed me pictures that he took of all the steps taken and repairs done .... this was fabulous !! Afterwards he asked if i had any questions and he answered them and made sure i understood everything ... this is an amazing professional gentleman that I was proud to meet and you are lucky to have in your organization . Should I or anyone requesting a plumbing service need one then I would not hesitate to recommend your business and specifically Frances A..... thanks again Bob M.

"The technician was very professional. I will not hesitate to call for service when I now know that the work and the price is right. Great service, even ... under short notice. "

Don't ask me to complete a "Quick survey" and then add a text field.

Excellent service, superb and professional service techs. Rob B. and Josh P. went above and beyond to get the job completed and everything back to working order. Very happy with ... the end results. Thank you guys, we appreciate it!

Excellent toilet installation quick and easy and no mess

John was so amazing. He was tenacious in dealing with the problem and did not make me feel like the sky was falling and I would need to replace ... my whole system which has happened to me with plumbers in the past. He was honest and forthright about the problem and did encourage me to get a bi yearly preventative treatment in the future.

We had a main sewer drain blockage on a Sunday afternoon at approximately 4:30 pm. Water was backing up into our basement and we needed help. We contacted Roto Rooter ... St.Catharines and had a call back within minutes. The on call plumber Tavon was friendly and showed up at our home in approximately 15 minutes. He had all the equipment and expertise to locate and clear our blockage quickly and was very professional. Thanks for the great service, we wont hesitate to use your company in the future.

The technician Chris was very efficient and friendly. He respected the covid protocol as well as my personal property. He was very helpful and did a great job in restoring ... my hot water. Chris went above and beyond in explaining things to me about drains and sewer lines and anything else I needed to know. He was quick and neat . I am very happy with the job he had done and would definitely call Roto-rooter again in the future as well as recommend Chris and the company to friends and family.

Kevin was very professional, friendly, and his work was impeccable and fast! Absolutely winning of any future service we require.

I called Roto-Rooter at late in the evening to make needed repair to a urinal water supply that had rotted out and forced the complete water shutoff to our building ... - including our 55 bed homeless shelter. Trevor was on site in less than half and hour and a half hour later had rigged up a temporary fix that allowed us to reinstate our water supply.

My overall experience with Roto-Rooter was excellent! I was grateful that Roto-Rooter was available during these difficult days. I was extremely surprised when I called for service that ... a service technician could be available in 5 minutes! When I responded that the time was too soon, a technician was arrived within the hour. Trevor, the service technician, was professional, courteous and discussed his approach with me in resolving my plumbing issue. I appreciated that he not only kept a social distance, but had gloves and a face mask. It has been over one week, and I have not detected the plumbing problem, and valued that he provided a discount service rate should it be required - so far it has not. Roto-Rooter was highly recommended to me and I was not disappointed.

Chris Z. did an incredible job. Not only did he fix the problem that I called about but he also fixed 2 other problems. He is an excellent ... worker. The following saying applies to him: The difficult work he does right away. The impossible work takes him a little more time.

The serviceman,Jared, surpassed his expertise. We had a input of water oozing from our backyard which the drain could not accept the flow. The water level in the garage ... was such that it was about to enter through our backdoor which would have created a flood. I called Roto-Rooter, explained our dilema and was promisd a service call from one of their empoyees. Jared returned our call within 5 minutes with a promise to be at our house 20-25 minutes. In the meantime, we were scooping out the accumulated water into a pail. When Jared arived, he immediately went to work and within a short time, found the problem, rectified it and stayed on to ensure that the blockage was no more. Even though he had other calls to make, he made us feel that it was important to him that we were satisied that the problem was solved and flooding woul not recur. This was about 9:30PM. Jared displayed concern and provided excellent service. Jared also suggested that we complete a Write a Review--Get a Refund survey. I hope that this e-mail allows us an entry as this was the only site that I was able to find. Thank you for a job well done.

I have used roto rooter twice in the past 2 months and each time they have been professional, helpful and explained what the plumbing issue is the options available ... for dealing with the issue and helping me make an informed choice. Each time they have come it has been very stressful yet they are patient, polite and calm. I cannot thank you enough.

The gentleman that showed up was efficient and compassionate. He provided the options and it made it easy.

I don’t generally create comments however, after my recent positive experience with Roto Rooter I felt compelled to share my thoughts to help other customers… Exceptional customer service means helping ... customers efficiently, in a friendly manner, going above and beyond to keep them happy, whether that means answering any questions they may have or resolving their issues. All the people at Roto Rooter St. Catharines I dealt with from the first phone call for help to the actual repair technicians was professional, patient, responsive, attentive and knowledgeable in helping me resolve my problems. I would definitely recommend them and will call them again in the future. My sincere thank you to Bill, Lou, Cindy, Andrew, James and Josh for their exceptional customer service!

The plumber, Josh who came out to my house was incredibly polite, and worked quickly and efficiently to fix the problem with my plumbing. I would certainly request him ... again if I need your services another time!

My experience with Roto-Rooter was wonderful. The technician who came out to service my drains was very pleasant and professional. He took the time to answer any questions that I ... had. He gave me tips about toilet paper and what to look out for. He also gave me a demonstration on how to tell if toilet paper will break down easy. I was happy with my experience.

The technician that serviced my train was very professional and accomodating to all of the questions I had. He took the time to discuss different brands of toilet I should ... use. He also took the time to give me a demonstration on how I can know if the toilet paper Im using will break down easy. I am a happy customer.

Jarrett from Roto-Rooter in Saint Catharines is an excellent plumber. He showed up earlier than expected which was very beneficial since the basement was flooding faster than the water ... being pumped out. He was very efficient in explaining and fixing the sump pump.

I have used your service several times very pleased with the service.I am a single woman and the service people do not talk down to me which does happen being ... a woman everyone is very pleasant and give an explanation for what is done

We are very pleased with the work Roto-Rooter did for us. When our toilet backed up on a Saturday, they came out to snake the pipe and fix the ... problem that day, even though it was the weekend. It turns out our pipe underground had collapsed so the snake was a temporary fix. They were out the following Tuesday to dig up and fix the sewer pipe in the basement, all within the quoted time frame and quoted amount. They were courteous, neat and timely. We will definately call Roto-Rooter for our plumbing needs in the future.

Quick and professional. Tech was very pleasant.

Excellent service. The technician showed that he really cared about our situation.

We were very pleased with the level of professionalism and quality of work. We will highly recommend this company, as you just gained a returning customer. Thank you for ... the great service. Tyler Chevalier

We had a huge blockage and waited all day in that time they called to say truck broke down then called to say on their way. Then the ... technician called at 6 pm to say they are on their way again and never showed or called again. This was Sat morn when we first called them and 6 pm that night was the last call from them. Now everything is closed hol weekend and we had to call the City and they were here within the hour.