Traverse City Plumbers Near You

Ben was amazing! He came out within 30-minutes of our call. From the moment he arrived, he really cared about fixing our plumbing issues and was persitent til ... he had everything working properly! We can't thank him enough! (Donna H., Empire, MI, June 8, 2015)

Truly amazing company. I called in with an emergency in the middle of the night. Raw sewage backing up in basement. I could not wait until morning. ... The emergency technician Jack was there within 3 minutes of my call. What a relief. 45 minutes letter my lines were clear after he explained exactly what he was doing. When I got the bill, I was so pleased. it was 1/2 of what I thought it would be. I recommend these guys to anyone having sewer or drain issues. They are the BEST!!!

Situation: Plugged kitchen sink. Regular plumbing vendor unable to unplug. But no qualms collecting full service call payment. ("Not even a discount for plumbers' crack.") Distress call to Roto-Rooter, professionally and courteously ... handled by Samantha. "We'll have a service crew at your home in the morning between 9 and 10 a.m. Mr. Smith." At 9 a.m. sharp, Ben and Brad appeared, apologizing for not being a few minutes early. Within minutes they went to work, explained the procedure, and provided progress updates every ten minutes or so. Courteous and informed communication. Geez, someone gets customer service! Within an hour our drain was working again; the kitchen sink area was cleaned; and they were on their way to the next customers. Oh, the bill? Two-third the plumber's invoice for a task satisfactorly completed. Recommend Roto-Rooter to our neighbors and friends? You bet. Thank you. G. Smith Interlochen, MI

Accidentally called Mr. Rooter, what a mistake! THE REAL ROTO tech arrived on time and took less than 10 minutes to fix our problem. This was after Mr. Rotter which ... entailed their so called master plumber, their camera and hydro scrub which I was told could cut through a tree root that was 4inches in diameter (we do not have any trees near our building) his point was that nothing could with stand the "hydro scour". I was told after the process he could send a camera down to show the pipe would be free and clear, for a additional charge of course. I viewed the image on his iPad. I saw something flowing back and forth on the image, I asked what it was he replied,"a string from a tampon, they are the strongest string known to man, but could not be restricting the water flow." Our drain still overflowed, we were than told that one of our pipes was most likely cracked and that they could cut through our concrete floor to replace it. After the $694.84 charge that the hydro scour that would clear anything, but did not I certainly had had enough. The story goes on with another rooter and charge and still a clogged over flowing drain. I had called a "rooter" something years ago and they were great. The search began, one of our employees remembered the "color of the truck , that the guy who knew what he was doing had". Which brought us to, ROTO ROOTER. I have never written a review for any service, but if you ever need a plumber, please call ROTO ROOTER, not the other ones. By the way, it was the tampon, Roto Rooters tech said, " the image on the camera can be deceiving" and with he hooked it out and presto a fast running drain. Thank you ROTO ROOTER!

The technician was punctual and very courteous. Philip was very polite and informed us what he was doing while performing his work. Upon completing the job, he cleaned up his ... work area. We would recommend this company to any to have their sewer lines cleaned.

I've used their sevices several times now, from clogs to a main replacement. The techs are pleasant, on time and very efficient. Great job guys!

Tim did a fantastic job for us! He was professional, helpful and quick to solve the problem. Thanks Tim!

Matt and Spencer were absolutely fantastic. Really friendly, knowledgeable, respectful, efficient, and very speedy. They do a great job and we really appreciate their work. We will definitely be recommending ... them!

Excellent, fast and efficient work. Answered all my questions and now we are back in business. Would use them again.

Huge apology. I filed a complaint yesterday about the installation of sump pumps and received a call back immediately from the local Traverse City franchise owner. As we ... talked, we realized the company I had worked with was your competitor, Mr. Rooter - not Roto Rooter. I hope my negative review does not affect their rating in any way. My husband had arranged this and I had misunderstood the name of the company.

Tim & Spencer located the problem and worked hard at rectifying/locating the situation. They also fixed a pipe cover that was loose and dripping that I hadn't noticed. They ... were professional & hard working.

2 of your guys came out a few weeks ago. I'd had trouble off & on with one toilet & was now having trouble with the second-my last "resort"! Both ... still flushed but problems off & on for quite awhile & I was getting tired of saying a prayer every time the water rose in the bowl...I decided before they were done that I should probably just replace my 30 year old ? toilets. First they tried to make the 2d toilet flush better in the meantime, but due to a seized valve couldn't proceed. Two very very courteous & thoughtful servicemen! Also I'd say that Ben, who answers when I call, is very courteous & professional also. I even got a call when they were running late though would still be within the time frame or originally given to me. I knew I had a good company then...so their awesome plumber Russel Mccormack came the following week & installed my 2 toilets quickly & efficiently. And boy oy boy what a friendly, caring guy!! He felt like "family" pretty quickly. He even showed me damage done in the original manufacturing of 1 toilet that should never have been passed off as "OK" for inspections. I'll just say lots of glue was involved. Thank you Roto Rooter, I'm so happy to have a Plumber now that I can call on with any needs! Roto Rooter Rocks!!! Mary in Kingsley

Tim came today to help us with a completely clogged sink. He was very professional and knowledgeable and told me everything he was doing. It took several passes ... to get it completely clear and he stuck with it. He was very polite, friendly, and personable and left the space very clean when he was done. If I ever need service again, I hope he's the technician!